Warranty, Shipping & Returns


Warranty & Returns Policy

If you are dissatisfied for any reason, you may return any items within 90 days of delivery for a full refund or a replacement.  

Please note that we can only honor return / replacement requests from Authorized IceMule Dealers.  In some cases, unauthorized sellers creep up in 3rd-party shopping sites and we cannot verify that the product you purchased is a genuine IceMule. In such cases, we may not be able to honor your return / refund request. If you have any questions about whether your seller is a legitimate IceMule dealer, please contact us and we will be able to tell you. Or, simply buy here. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We ship only in the Unites States.  Our preferred carrier is UPS Ground (or expedited if you so choose). In the case of shipments to Hawaii and Alaska, we may choose to ship via another carrier if we find that the rates are lower.  In all cases, shipping rates are set by the carrier based on package dimensions and weight, not by IceMule.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on your shipping choices, shipping date estimates may appear on the shipping quotes page.

Again. please also note that the shipping rates for many items we sell are size and weight-based. The size and weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.